Hirschmann MCS
Mobile Machine Control Solutions

Service ExpertBusiness from the customer's view

Competent and reliable

No matter what your requirements are, we will provide the solutions to meet your needs. Our on-site service and helpdesk team has the extensive knowledge and experience in the field to effectely troubleshoot your system.

Comprehensive consultation and support

  • Product information
  • Repairs
  • Customer services
  • Complaints
  • Warranty processing
  • Spare parts
  • Service training

Your are in the good hands

Providing excellent service performance is our priority. Our customers are our main focus and we want to ensure that your needs are being met.

Spare parts - everything you need

Stock and allocation

  • Stocking of spare parts based on customer-specific requirements
  • Allocation of spare parts for on-site service support
  • Availability of spare parts in the long term, also beyond the life cycle of the machine
  • Replacement solutions for discontinued products

Availability

  • Products leaving the warehouse stock within 24 hours
  • Replenishment within four to six weeks

Repairs

If you require service or maintenance on your Hirschmann MCS system, please contact our Service Department. You will receive:

  • Diagnostic results
  • Repair
  • Warranty processing
  • Troubleshooting

Complaints

In case of problems or damage, please feel free to get in touch with us at any time.

Service training

Our product and application related training sessions are tailored to your individual requirements. With each product specific training session you will increase your knowledge as a manufacturer, operator, contract or service partner. Training courses can be held at a Hirschmann MCS facility or a course can be structured for companies at their own facilities to meet specific requirements.

  • Installation
  • Commissioning
  • Troubleshooting
  • Repair

Service for PAT & KRÜGER

Hirschmann MCS delivers official support for all PAT & Krüger branded-products. Contact us for service and spare parts. We are here to help you.

Additional offers

Do you need further service features that are not listed here? Please contact us!

On-site service

Your satisfaction is our priority!

Our service and repair technicians have extensive knowledge and experience in the field and are available to quickly and effectively troubleshoot your Hirschmann system. We offer an extensive service range from professional installation and commissioning on-site to fast and reliable function diagnosis. 

Installation

  • Professional installation of individual products and system solutions

Taking into consideration 

  • Product specifications
  • Recognized technical rules and regulations
  • Your requirements

Approval

  • Function tests
  • Documentation using service reports and approval protocols

Troubleshooting

  • On-site troubleshooting 

Technical Service Training Courses

Hirschmann’s Technical Service Training courses feature classroom training along with actual hands-on experience using system simulators. The courses are taught by Hirschmann industry experts, who understand the theory and application of each system. Regardless of your level of experience, this hands-on training supports you in troubleshooting system components quickly and effectively, which will minimize machine down time and thus increase profits.

Course outline

Training courses can be held at Hirschmann’s facility or a course can be structured for companies at their own facilities to meet specific requirements. A typical course outline includes the following: 

  • System description and function
  • Console description, set up, and operation
  • Component identification and location
  • Operating Error Codes
  • Troubleshooting introduction and description
  • Troubleshooting individual components
  • Introduction to service screens
  • Hands-on troubleshooting
  • Questions and answers

Return of goods

To proceed your requests quickly and satisfying in case of complaints or returns please fill in the required fields in the attached form and add it to the return consignment. For further questions do not hesitate to contact us.

RMA & Return of goods form Return of goods email